Returning an Item
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items (excluding those below) within 14 days of purchase or within 7 days for any sale items. Items should be returned in their original condition, unopened/ unused and with their tags attached.
Non-returnable items include:
How do I return an Item?
If you have changed your mind or are not satisfied with the delivered product, please keep the item unopened, with all wrapping and tagsin tact. Re-package the item in the same or similar packaging it arrived.
All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:
I Am That – Yoga
585 Little Collins Street
Melbourne VIC, 3000
Please Note: All returned items must have their original tags still attached, and be unopened and unsused.
How will I be Refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. Purchases made via gift vouchers cannot be refunded, only exchanged. Please allow up to 7 business days for your refund to be processed. You will be notified by email once finalised.
Please Note: Shipping and duties will not be refunded by I Am That – Yoga, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Can I Return a Sale Item?
Sale items may be returned for Exchange only as long as the new item is in stock and your existing item is returned within 7 days of purchase and is returned unused with all its tags attached. We do not refund Sale Items.
What if I Used a Discount Code?
You may return full price items bought with a discount code, you’ll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.
Can I Exchange an Item?
Of course! Mats can be exchanged for vouchers to be used for other I Am That – Yoga services and products. Just contact and we will start the exchange process. Depending on where you live, the time it may take for your exchanged product to reach you, may vary, although we aim to process all exchanges within 1-3 days, you will need to allow shipping time on top of thi
What if My Item is Faulty?
If you have received a faulty item please email us (with a photo of the fault) at We will replace the item if the stock is available or refund you upon return. In this case, shipping of the second item is, of course, on us.
What if I Receive an Incorrect Item?
If you have received an item you did not order, please email us at so we can resolve this for you.
Do I Have to Pay for Shipping My Return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
I Am That – Yoga Services (incl. Private Yoga, Corproate Yoga, Skype Sessions) can be cancelled up to 24 hours before the scheduled class for a full refund.
These same services can be rescheduled telephonically (+61 (0)415 516418, if unanswered, please leave a message) up unitl 3 hours before the scheduled time. The class will be considered cancelled if rescheduled less than 3 hours before the time.
Bookings for classes, events and workshops are non-refundable but can be transferred to other people. Please email us at to change your booking.