Returns and Cancellations

Returning an Item

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full-priced items (excluding those below) within 14 days of purchase or (sales items excluded). Items should be returned in their original condition, unopened/ unused and with their tags attached.

Non-returnable items include:
Vouchers
Class Passes
Memberships

How do I return an Item?

If you have changed your mind or are not satisfied with the delivered product, please keep the item unopened, with all wrapping and tags in tact. Re-package the item in the same or similar packaging it arrived.

All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:

I Am That – Yoga
1-7 Emma Street
Collingwood,
VIC 3066

Please Note: All returned items must have their original tags still attached, and be unopened and unsused.

How will I be Refunded?

Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. Purchases made via gift vouchers cannot be refunded, only exchanged. Please allow up to 7 business days for your refund to be processed. You will be notified by email once finalised.

Please Note: Shipping and duties will not be refunded by I Am That – Yoga, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

Can I Return a Sale Item?

Sale items may not be returned or exchanged.

What if I Used a Discount Code?

You may not return full price items bought with a discount code.

Can I Exchange an Item?

Of course! Mats can be exchanged for vouchers to be used for other I Am That – Yoga services (Melbourne) and products. Just contact us and we will start the exchange process. Depending on where you live, the time it may take for your exchanged product to reach you, may vary, although we aim to process all exchanges within 1-3 days, you will need to allow shipping time on top of this.

What if My Item is Faulty?

If you have received a faulty item please email us (with a photo of the fault) and We will replace the item if the stock is available or refund you upon return. In this case, shipping of the second item is, of course, on us. Please note this applies only of the item has not been used.

What if I Receive an Incorrect Item?

If you have received an item you did not order, please email us at so we can resolve this for you.

Do I Have to Pay for Shipping My Return?

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Cancellation

I Am That – Yoga Services classes can be cancelled up to 30 minutes before class, without charge. They  can be rescheduled telephonically within that time or on MBO. Any classes not cancelled within that time will be charged at full price.

Bookings for events, trainings, courses and workshops are non-refundable but can be transferred to other people. Please email us at hello@iamthat-yoga.com to change your booking.